Return & Exchange

For orders that include a free gift, if the total order value falls below the minimum requirement after a return, the free gift must also be returned along with the items.

• Returns of defective item, wrong item, item with measurement errors (difference within 3cm is not considered an error).
• Returns of item for a one-time size exchange to the same design.
• Returns of item for store credit refund.  For more info on store credit refund, please see below 'Conditions for store credit refund'.
• Returns of item for the first time only. We reserve the right to decline the return if the order was returned & exchanged before.
• For color exchange, it will be categorized under store credit refund and shall follow store credit refund policy.
   
  Customers can refer to here on how to use the store credit.

Defective item or wrong item:

We're sincerely sorry that you received a defective/wrong item. Please rest assured that we'll take care of your returns and the replacement/refund.

• For wrong item or defect, please email us at postmaster@theblackbow.com.my with your order number, and a photograph of the item.
• Customer to provide us the courier receipt for postage reimbursement, in the condition that customers appointed a legally registered courier service company for the returns at a standard postage rate (For 1st kg: RM8 or below for WM; RM15 or below for EM). The Black Bow reserves all right to decide and adjust the reimbursement amount if the postage amount is out of the standard courier price range. 
• Postage reimbursement will be done within 3-5 working days after the returned item and courier receipt is received.
• We will get back to you as soon as possible and assist you with a replacement after the returned item is received. If the piece is no longer in-stock, we will proceed with a full refund in store credit. 
  
• For the method of returning a parcel, please refer to 'Return Procedure' at the bottom of this page.

What cannot be returned or might incur an extra charge:

• Purchase of sale items including weekly flash sale items, discounted items, rejected items, intimates including padded tops, accessories, and bags are final and cannot be returned or exchanged. 
• Kindly note that a cleaning fee or repairing fee, calculated at 10%-30% of the item's price will be incurred if any dirt/stains/sewing breakage/torn is found on the returned items. We reserve the right to judge and reject a return if a serious condition is found whereby the item is not refurbish-able. Customers are reminded to handle all clothes with care and make sure the returned item is in good and original condition.
• For customers who stay outside of Malaysia, a shipping fee will be charged for size exchange. 
  
• Due to lighting issues, there may be some color differences in all items, especially in red. We will do our best to adjust the photos in post-production, and we ask customers to allow for a color variance of 20%. Items returned or exchanged due to color differences of less than 20% will incur a processing fee of RM10.
  

Fabric care:

• Most knitted, woolen, and nylon garments may experience pilling, especially in areas with frequent friction, such as cuffs, pocket edges, and contact points with bags. Customers who are concerned can use a lint remover regularly.
• Sheer and satin items are prone to snagging, which is considered normal wear and tear.
  
• Items with fur may experience some shedding.
  
• Pure cotton, linen, and silk fabrics tend to shrink after washing, which is a normal occurrence. If you prefer a looser fit, consider purchasing one size up. Tumble drying is not recommended.
• Dark-colored items may experience some fading or bleeding, particularly red. We recommend that customers:
  • Hand wash and soak dark items for the first few washes.
  • Store dark clothing separately from light-colored items upon receipt.
  • Avoid pairing dark clothing with light-colored bags, clothing, or any items during the first few wears to prevent color transfer.