IMPORTANT: Kindly note that all returned parcels with no indication of customer's name and order number will not be entertained.
RETURN & EXCHANGE
The Black Bow accepts:-
- Returns of defective or wrong item/size item
- Returns of item for one-time size exchange for the same design at FOC
- Returns of item with measurement error
- Returns of item for exchange to other designs and get a store credit refund. The total refund amount will less any discount given upon purchase (including shipping fee if the total order value is less than the required order amount for free shipping) and an RM10 processing fee will incur for each returned piece. Credit will be valid for 365 days.
- Returns of item for the FIRST-TIME only. We reserve the right to decline the return if the ordered item was returned & exchanged before
Kindly note that a cleaning fee or repairing fee, calculated at 10%-30% of the item's price will be incurred if we found any dirt/stains/sewing breakage/torn on the returned items. We reserve the right to judge and reject a return if a serious condition is found whereby the item is not refurbish-able. Customers are reminded to handle all clothes with care and make sure the returned item is in good and original condition.
For store credit refunds for design exchange, kindly note that it can only be credited in whole numbers. Any decimal point will not be rounded up.
For store credit refunds for design exchange, kindly note that it can only be credited in whole numbers. Any decimal point will not be rounded up.
- Kindly ensure the items are in their original condition whereby unworn, unwashed, unaltered and still with their tags intact.
- Customer to inform us within 5 days upon receipt of the item, fill up the Return & Exchange Form and email the soft copy back to us at theblackbow01@gmail.com, or via Facebook/Instagram inbox.
- Customer to post out the item to us within 10 days after informing us. Return and exchange are strictly not allowed if exceeded the period.
- Customers are fully responsible for the item until it reaches us. Please appoint a registered courier service company for the returns and keep all proof of mailing (eg.: consignment notes, tracking number) from the courier service company.
- For size exchange, customers are responsible for the postage cost of the returns. For defect or wrong item, The Black Bow will bear the postage cost in the condition that customers appointed a legally registered courier service company for the returns at a standard postage rate (RM8 for WM; RM15 for EM). Reimbursement of postage costs will be in the form of store credit.
- All returns procedures will be dealt via mailing only.
- Sale items under the 'On Sale' category cannot be returned or exchanged.
The Black Bow reserves the right to reject a return, refund, and/or exchange if the returned item does not meet the requirements for returns stated above, or if The Black Bow fails to receive the returned item. For light colors item, extra care is required when handling it, The Black Bow reserves the right to reject the return, refund, and/or exchange if the item is stained or dirty.
Return Procedure:-
1. Customer to inform us within 5 days upon receipt of the item, fill up the Return & Exchange Form and email us the completed form at theblackbow01@gmail.com. Our after-sales service personnel will contact you soonest after receiving your enquiry. For defective item, kindly attach a clear picture of the defective part.
2. Kindly wrap the returned item with a protective layer/plastic before putting it into the parcel bag, and courier it to the below address:-
The Black BowNo. 38-02, Jalan Kota 2/3,Taman Cahaya Kota Puteri,81750 Johor Bahru, Johor.016-2254297(The number is for parcel pick up only, please do not call/whatsapp to the number)
3. Send us a copy of the tracking after the return is posted. Kindly send in the same email loop as you sent the Return & Exchange Form for better tracking.
4. We will proceed with the exchange accordingly after receiving the returned item. Tracking will be updated via email after the exchanged item is posted to you.
Conditions for Postage Reimbursement:-
- The Black Bow will only provide postage reimbursement if the customer received a defective/wrong item.
- Customer to inform us within 5 days upon receipt of the item & send us a clear photo of the defect area/part.
- Customer to appoint a registered courier service company for the returns and keep all proof of receipt from the courier service company.
The Black Bow reserves all right to decide and adjust the reimbursement amount if the postage amount is out of the standard courier price range.
Postage Reimbursement Procedure:-
1. After posting the returned item, kindly send us a copy of the official receipt from the courier service company, in the same email loop as you sent the Return & Exchange Form for better tracking.
2. The reimbursement will be processed within 7 days after our after-sales service personnel received the returned item.
STORE CREDIT REFUND
The Black Bow will do a credit refund in the below situations:-
- Customer received defective item(s) and do no wish to get a replacement
- Customer received defective item(s) but the item is out-of-stock and we could not provide an exchange for customer
- Customer received wrong item/size, but the item is out-of-stock and we could not provide an exchange for customer
- Customer requested for a refund due to customer finds the item not suitable/do not like the item/wish to exchange to other designs. The total refund amount will less any discount given upon purchase (including shipping fee if the total order value is less than the required order amount for free shipping) and an RM10 processing fee will incur for each returned piece.
After the return is successful, you'll be issued the refund in store credit within 5 working days. The store credit will be valid for 365 days from the issuance date. Store credit is strictly non-refundable, non-extensible and non-transferable.
Customers can refer to here on how to use the store credit.
The Black Bow reserves the right to reject the refund, if the returned item(s) is not in the original condition whereby unworn, unwashed, unaltered, and still with their tags intact, or if The Black Bow fails to receive the returned item. For light colors item, extra care is required when handling it, The Black Bow reserves the right to reject the refund if the item is stained or dirty.
